Reset My Password

Forgetting your password can be stressful, but we’re here to help! Follow the steps below based on your account status.

 

If Your Phone Number or Account is Not Linked
Please contact us at [email protected] with the following details, and we’ll assist you in resetting your password:
  1. Your JusTalk ID.
  2. The device model (e.g., Samsung Galaxy S25 or iPhone 16) and its OS version (e.g., Android 15.0 or iOS 18) where your JusTalk Kids account is logged in.
  3. The approximate date when you registered for the app.

 

If You Have a Family Premium Membership and a Linked Phone Number
You can reset your password directly through the app by following these steps:
  1. Tocca su Log In.
  2. Enter your JustTalk ID.
  3. Tocca su Log in with phone number.
  4. Enter your phone number.

  5. Tocca su Forgot Password.

  6. Tocca su Send Code.

  7. Enter the code you receive.
  8. Impostato and confirm your new password.