Reques a Refund from Apple Store?

Here’s a quick guide to help you request a refund for your JusTalk Family subscription, whether it was an accidental purchase, duplicate charge, or other issue.
We appreciate your support and hope to have the chance to welcome you back in the future. JusTalk is always here when you’re ready to connect again.

Note：You will still get charged if you only delete your account or uninstall the app instead of canceling the subscription.

For iOS Users (Apple ID Subscription)
If you subscribed to JusTalk & Family Premium using your Apple ID，refunds are handled by Apple, not JusTalk. To request a refund from Apple, please go here or follow the steps below:
  1. Go to iTunes on a computer
  2. Click on your Apple ID
  3. Select Purchase History
  4. Find the transaction and tap Report Problem

Kind reminder: Apple reviews refund requests and decides whether to approve them. JusTalk cannot directly process refunds for purchases made through Apple.