Request a Refund

Here’s a quick guide to help you request a refund for your JusTalk subscription, whether it was an accidental purchase, duplicate charge, or other issue.

We appreciate your support and hope to have the chance to welcome you back in the future. JusTalk is always here when you’re ready to connect again.

Note :You will still get charged if you only delete your account or uninstall the app instead of canceling the subscription.

For iOS Users (Apple ID Subscription)

If you subscribed to JusTalk & kids Premium using your Apple ID，refunds are handled by Apple, not JusTalk. To request a refund from Apple, please go here or follow the steps below:

Go to iTunes on a computer
Click on your Apple ID
Select Purchase History
Find the transaction and tap Report Problem

Kind reminder:Apple reviews refund requests and decides whether to approve them. JusTalk cannot directly process refunds for purchases made through Apple.

For Android Users (Google Play Subscription)

If you subscribed to JusTalk via Google Play，we’re happy to review your request for a refund, but we ask you provide more information below to our email so that we can help process it.

Order number or reference code:

(Found in your payment confirmation email. Depending on your device and payment method, it could look like GPA.1234-5678-9012-34567.)

Email address (also your Google Play account)

Note:Remember to cancel the renewal in the app store where you downloaded the app

We’ll get back to you within 1-3 business days to help resolve your request.

Thanks for your understanding and support!